Refund policy

Return & Refund Policy

Last Updated: September 2, 2026

At Givique, we put great care into creating and delivering beautiful gifts and products. We want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Returns

We accept returns only in cases where:

  • You receive a damaged or defective product.

  • You receive the wrong product.

  • Your order is incomplete due to a mistake on our side.

To request a return, please contact us within 48 hours of receiving your order. You may be required to share clear photos or an unboxing video of the product as proof of the issue.

The product must be unused, in its original condition, and returned with all original packaging, tags, and accessories, wherever applicable.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customised or personalised products.

  • Products that have been used, damaged, or altered after delivery.

  • Products without original packaging, where applicable.

  • Return requests made after the specified return period.

  • Products damaged due to improper handling after delivery.

  • Items purchased during special sales, clearance sales, or promotional offers, unless they are received damaged or incorrect.

Please note that handmade products may have slight variations in colour, design, size, or finish. These natural variations are not considered defects.

3. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or missing product, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos or videos of the product and packaging

  • A description of the issue

  • An unboxing video, if available

Our team will review your request and provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the situation and product availability.

4. Refunds

Once your return request is approved and the returned product is received and inspected, we will notify you about the status of your refund.

If approved, refunds will be processed to the original payment method or through another suitable method communicated by our team.

Please allow 5–10 business days for the refund to reflect in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

5. Order Cancellation

Orders can be cancelled only before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. If you wish to cancel your order, please contact us as soon as possible.

For customised or personalised products, cancellation may not be possible once production or customisation has begun.

6. Exchange

Exchanges are subject to product availability and approval of your request. If the requested replacement product is unavailable, we may offer an alternative solution, such as store credit or a refund where applicable.

7. Return Shipping

If the return is approved because of a damaged, defective, or incorrect item sent by Givique, return shipping instructions will be provided by our team.

For returns that are not caused by an error on our part, if accepted, the customer may be responsible for the return shipping costs.

8. Contact Us

If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us:

Givique
Phone: 9988099566
Email: support@givique.in
Address: Bhathe Wali Gali, 147, 151101 Bhucho Mandi, Punjab, India

Givique reserves the right to refuse return or refund requests that do not meet the conditions mentioned in this policy.