Shipping policy

Shipping Policy

Last Updated: September 2, 2026

At Givique, we aim to ensure that your orders are carefully packed and delivered to you as smoothly as possible. Please read our Shipping Policy to understand our order processing, shipping, and delivery procedures.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

For customised, personalised, handmade, or made-to-order products, processing may take longer. The estimated processing time for such products may be mentioned on the respective product page or communicated to you after your order is placed.

Orders are not processed or shipped on Sundays or public holidays. During sales, festive seasons, or periods of high order volume, processing times may be longer.

2. Shipping and Delivery

We currently ship orders across India.

Once your order has been processed and dispatched, it will be delivered to the shipping address provided at checkout.

Our estimated delivery time is 7–10 business days from the date of dispatch, depending on your location and courier availability.

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, festive seasons, remote locations, or other circumstances beyond our control.

3. Shipping Charges

We offer FREE SHIPPING on all orders above ₹499 across India.

For orders below ₹499, applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any special shipping offers or promotional conditions will be clearly displayed on our website.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or another available communication method.

Please note that tracking information may take some time to become active after your order has been handed over to the shipping carrier.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact details.

Givique will not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will try to update the address if the order has not already been processed or dispatched.

6. Delays in Delivery

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier or transportation delays

  • Weather conditions

  • Public holidays or festive periods

  • Incorrect or incomplete delivery information

  • Remote or difficult-to-service locations

  • Other unforeseen circumstances

Givique is not responsible for delays caused by courier partners or events beyond our reasonable control. However, we will make reasonable efforts to assist you in tracking and resolving delivery-related issues.

7. Failed Delivery

If delivery is unsuccessful due to an incorrect address, unavailable recipient, repeated failed delivery attempts, refusal to accept the order, or other reasons attributable to the customer, the order may be returned to us.

In such cases, any additional shipping or re-shipping charges may be borne by the customer, where applicable.

8. Damaged or Missing Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos or videos of the product and packaging. An unboxing video may also be requested to help us review and resolve the issue.

Any return, replacement, or refund will be handled according to our Return & Refund Policy.

9. Changes or Cancellation of Orders

If you wish to change or cancel your order, please contact us as soon as possible.

Changes or cancellations can only be accommodated before the order has been processed or dispatched. Once an order has been shipped, it cannot be cancelled or modified.

Customised or personalised orders may not be cancelled once production or customisation has begun.

10. Contact Us

For any questions regarding shipping, delivery, or your order, please contact us:

Givique

Phone: 9988099566
Email: support@givique.in
Address: Bhathe Wali Gali, 147, 151101 Bhucho Mandi, Punjab, India